Anchor windlass problems

We decided to drop the anchor today for the first time since we bought our FV 250. When I pressed the windlass power button, it beeped for about 10 seconds and the power light flashed on and off continuously. Nothing happened when pushing the down/up buttons.
My husband went to check it out. He opened the hatch and found a small hinged plate that hooks onto the chain to stop it moving, and a kind of lever sitting onto of the chain wheel. 
On lifting these, the anchor fell and the chain kept going out until the anchor hooked onto the sea bed.
The windlass buttons still weren't working so I had to pull up the chain/anchor by hand.
Any thoughts/advice on the windlass control not working? 

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