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Marina installed a defective fuel pump, charging me twice
luvinlife
Member Posts: 501 ✭✭✭
I had the marina replace the electric fuel pump in my Volvo Penta 5.7. As it turns out the fuel pump that they installed was defective and had to be replaced. This all was within a couple of weeks. I have already paid $1,400 for the first one and just got a bill for another $1,400 for a second non defective replacement. This is on them right??
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Generally, if one of my guys screws up the repair an issue is known near immediately.
If im doing warranty work for equipment purchased at a competitor there is a 75 dollar processing fee for the repair. Warranty work pays peanuts, i don't have a single manufacturer that pays our labor rate and we are 10 to 40 dollars less per hour than other dealers in town.
Im not sure how marine shops function but I'd imagine the mom and pops shops are not too different.
Also screw up/botched work goes to the front of the line and is usually looked at the same business day if dropped off in time to work it in. If we did a fuel system repair and say a coil dies a few days after picking up the customer will get the entire repair bill as that is a coincidental failure we couldn't foresee. If my guys misdiagnosed the issue and replaced the wrong part or botched the job, we cover it.
Always ask nicely for the service manager. Don't get angry and yell. **** happens and they understand that, if you're nice and civil they will also likely be nice and civil. Hold onto your pure unbridled rage card as that should be the last card you play.
Electric parts are non returnable as in a guy trying to repair his own stuff can buy and replace parts, guessing what's wrong.
If the shop installed a defective part they can file warranty on defective part, if they damaged it in install which I'd think is hard to do then they have to cover that anyway.
Ill work with good customers. I rebuilt an ms660 about 3 months ago. The cylinder had came loose causing a lean running condition. It scorched the saw.
He brought it and another saw in, both died the same day. He was screaming warranty on both. One for the rebuild and another a manufacturer less than 1 yr old shindawia 591.
Both were scorched. Its obvious he ran bad gas or bad fuel mix or heavy handed both saws causing the failures. Both had scoring only on exhaust side of the cylinders.
I'm covering labor on both and he's paying for parts.
Being they both passed the leak down test neither died from air leaks. That means the one still under warranty will be denied by the manufacturer so I'm not bothering even trying to file one