I did send an email but quickly got the feeling that since I did not purchase direct I was on my own...so I ordered a new one for 15 bucks and also some more aggressive pads which I needed ..we will see!
So I got the replacement backing plate- it did look a little different, maybe the one I had maybe was an earlier version or something. I also purchased a white pad listed as major more aggressive than the ones that came with kit. Major difference. Keep in mind these pads are made for clearcoat surfaces . I would rather use a more aggressive pad than compound. My helm "dash' was in really bad shape. I worked on it a few hours with different materials and pads. What seems to shine through is the 3m heavy oxidation one step with wax. I will eventually go back over with more wax. This little buffer with this new pad is really working well but you have to get the hang of it and I have little experience with this..
Comments
Also, if pad cakes up just a little it needs to be washed. It totally loses it’s effectiveness.