Help me settle a dispute...

J3ffJ3ff Member Posts: 3,344 ✭✭✭✭
Local place here special ordered me a belt for the motor, based on my serial number. 135 bucks - it doesn't fit, it's too big.. they told me "too bad so sad" and that I must have removed something or have it routed incorrectly.

I normally go with the gates 30 dollar amazon one, but my last one got chewed up by an idler pulley and I decided to go with the normal one. Now I have a worthless to me 135 dollar belt. 

The one they ordered me, based on engine serial number is part number 57-865615-003

This results in the below photo:



This is the gates 30 dollar belt, in this one the tensioner is not even half way up the channel, in the other it is all the way as high as it can go:


So the question is - do any of you know the exact part number for the 383 fresh water cooled mercruiser?? 

This is probably going to escalate to the credit card charge back route... I have not had good luck using the serial number to buy parts, but the SMUG guy behind the counter wasn't listening to me. Now they are trying to tell me it's my fault. Good luck with that!
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Comments

  • aero3113aero3113 Long Island, NYMember Posts: 7,359 ✭✭✭✭✭
    I don’t think it should matter if fresh water cooled or not. Here is the part number for my raw water cooled engines.


    2008 330EC
  • aero3113aero3113 Long Island, NYMember Posts: 7,359 ✭✭✭✭✭
    If it’s an OEM belt, you should be able to see “Mercury” and the part number on the belt. It’s possible they gave you aftermarket if you don’t see this.


    2008 330EC
  • randy56randy56 Newburgh INMember Posts: 3,665 ✭✭✭✭✭
    to bad so sad, would be the last time doing business with them, and everyone in my world would know how they treat there customers. Maybe you can cross reference the one you have and find what it does fit and re sell it  
    Boat Name : 

  • Cableguy GregCableguy Greg Pittsburgh, PAMember Posts: 4,742 ✭✭✭✭✭
    edited November 13
    I would think the belt would be the same as the 350Mag or 6.2MPI since they are all based on the same block. 

    I agree that would be the last time I order from that place. 

    According to the Mercury Parts finder site, 865615-003 is an old number. That has been superseded by 865615-Q03
    2008 280 Express Cruiser, 6.2MPI, B3, Pittsburgh, PA "Blue Ayes"
    Go Steelers!!!
  • IanIan Niskayuna NYMember Posts: 2,346 ✭✭✭✭
    Dispute the credit card charge for failure to provide the correct goods and you tried to work with them.

    Regards,

    Ian

    The Third “B”

    Ravena Coeymans Yacht Club

    https://www.rcyachtclub.com/

  • Liberty44140Liberty44140 Bay Village & Marblehead, OH.Member Posts: 3,859 ✭✭✭✭✭
    edited November 13
    I know on the 350 horizons my 342 had there was a difference in belt between the FWC and RWC. I replaced the 12 yr old oem belts with gates and they ran great for 3 yrs for me and now 2 yrs for the new owner. I went gates last spring on my current engines and all good this summer. If your belt is getting chewed the issue is 99% not the belt unless the belt is very old. Most likely an alignment or pulley problem.

    if the shop ordered the belt, which is obviously wrong, then it’s on them to make it right. You can use marine engines website to punch in your serial number to see what the right belt really is.
    07' Cruisers 390 (Previous Rinker's: 06' 342EC & 01' 310FV)

  • RiverRat232RiverRat232 Member Posts: 596 ✭✭✭
    I would walk in, ask for a refund or the proper part. If they refuse again, leave the part on the counter walk out and dispute the charge. Never do business with them again. Tell everyone.
  • J3ffJ3ff Member Posts: 3,344 ✭✭✭✭
    This is the belt they gave me. 


  • GrahamuGrahamu Lefroy, Lake Simcoe, ON, CDAMember Posts: 469 ✭✭✭
    I have a direct link to Mercury. That belt shows up for a 383 MAG stroker bravo reman.
    What is your serial # I will check with that
  • J3ffJ3ff Member Posts: 3,344 ✭✭✭✭
    randy56 said:
    to bad so sad, would be the last time doing business with them, and everyone in my world would know how they treat there customers. Maybe you can cross reference the one you have and find what it does fit and re sell it  
    The place gets one chance to make it right. If no response by Wed, it'll move to a dispute and when I get a refund I'll hang the belt on their doorknob. 
  • J3ffJ3ff Member Posts: 3,344 ✭✭✭✭
    I know on the 350 horizons my 342 had there was a difference in belt between the FWC and RWC. I replaced the 12 yr old oem belts with gates and they ran great for 3 yrs for me and now 2 yrs for the new owner. I went gates last spring on my current engines and all good this summer. If your belt is getting chewed the issue is 99% not the belt unless the belt is very old. Most likely an alignment or pulley problem.

    if the shop ordered the belt, which is obviously wrong, then it’s on them to make it right. You can use marine engines website to punch in your serial number to see what the right belt really is.
    Yeah, the original cause was that the water pump was leaking salt water, which messed up the bearings in the pulley, then that chewed up the belt. The pulley has been replaced with the correct pulley.. just need a new belt. New gates will here on Monday. The parts guy said he doesn't give out part numbers because people just order it on the internet. He's proving exactly why people do this, because dealing with a jerk behind the counter costs more money and takes more time than just submitting a quick order to amazon and being done w/ it. 
  • J3ffJ3ff Member Posts: 3,344 ✭✭✭✭
    Grahamu said:
    I have a direct link to Mercury. That belt shows up for a 383 MAG stroker bravo reman.
    What is your serial # I will check with that
    Freshwater cooled or raw water cooled? It is a 383 stroker FWC with a bravo 3. I'll PM you my serial number, but just as I told the parts man, the serial number has lead me down the incorrect road in the past. 
  • shawnmjrshawnmjr Detroit MIMember Posts: 2,271 ✭✭✭✭
    edited November 13
    If you look at the belt @aero3113 posted and the belt you posted, the only difference is the last 3 numbers/letters are 003 and Q03. Maybe they mistaken the 0 for a Q

    EDIT the Q must be the quicksilver part # because the one aero posted on his engine is 003
  • J3ffJ3ff Member Posts: 3,344 ✭✭✭✭
    yeah, I dunno, I just know that this belt doesn't seem to work. Maybe they gave me the wrong pulley, who knows. The gates one works great for 30 bucks, I should have just stuck w/ that. 
  • aero3113aero3113 Long Island, NYMember Posts: 7,359 ✭✭✭✭✭
    Definitely possible they installed the wrong pulley. Either way they should find out why it’s not right for you.
    2008 330EC
  • GrahamuGrahamu Lefroy, Lake Simcoe, ON, CDAMember Posts: 469 ✭✭✭
    @J3ff, I replied to your message
  • GrahamuGrahamu Lefroy, Lake Simcoe, ON, CDAMember Posts: 469 ✭✭✭
    Checking the specs on both belts the Mercury one is 1" longer
  • J3ffJ3ff Member Posts: 3,344 ✭✭✭✭
    edited November 13
    Grahamu said:
    Checking the specs on both belts the Mercury one is 1" longer
    I may have to measure this belt I have - maybe it's mislabeled, as I do think that 1 inch longer shouldn't be a big deal. 

    Edit:measured it, came out to right about 107 inches give or take a half an inch. 

    Not sure why it doesn't work on my engine.. I guess it's time to start measuring diameter's of pulleys? 

    Eyeballing it, everything looks correct? 


  • alex8q4alex8q4 Member Posts: 15
    The idler pulley on the top left looks like it’s adjustable.  There is a nut holding the pulley on and a hex head on the stud.   Loosen the nut, then turning the stud left and right should move the pulley up and down.
  • J3ffJ3ff Member Posts: 3,344 ✭✭✭✭
    alex8q4 said:
    The idler pulley on the top left looks like it’s adjustable.  There is a nut holding the pulley on and a hex head on the stud.   Loosen the nut, then turning the stud left and right should move the pulley up and down.
    The adjustable one is the one right above the steering pump. If you look closely you can see that in the photos that have the loose belt, the pulley is higher up than the one in the stock photo.. 

    Stock photo, notice the little rounded metal behind the pulley top right:



    Now, on the belt that works and is good



    On the belt that was bought at the marine store.. no rounded corner showing, because the pulley is up so high it's blocking it.




    I guess the question is, is 1.5 inches on a belt a huge amount that the adjustment can't overcome?
  • GrahamuGrahamu Lefroy, Lake Simcoe, ON, CDAMember Posts: 469 ✭✭✭
    The specs for the Mercury belt is 106.45" the aftermarket is 105.5" , I agree 1" shouldn't make much of a difference. The pulley you changed is it the same diameter?
  • rasburyrasbury Sanford, FLMember Posts: 6,953 ✭✭✭✭✭
    I did not read it all...but mine busted, tool it to an auto parts store..matched up to a dodge something...bought two, the first one is still on there.
  • AlswaggAlswagg Member Posts: 2,983 ✭✭✭✭✭
    Do you have a 6.2 or 383?   These are different engines 
  • GrahamuGrahamu Lefroy, Lake Simcoe, ON, CDAMember Posts: 469 ✭✭✭
    @Alswagg, the registration shows it as a 383MPI FWC Bravo Reman
  • J3ffJ3ff Member Posts: 3,344 ✭✭✭✭
    Alswagg said:
    Do you have a 6.2 or 383?   These are different engines 

  • AlswaggAlswagg Member Posts: 2,983 ✭✭✭✭✭
    What is the exact serial number on the tag that is riveted onto the block? Located just above the starter
  • AlswaggAlswagg Member Posts: 2,983 ✭✭✭✭✭
    Different years used different idler pulley sized.  Yours might have been changed for some reason.  
  • J3ffJ3ff Member Posts: 3,344 ✭✭✭✭
    I'll be down there tomorrow to look at the one that is on the block, all I have right now is the one on the 20k bill back when it was installed. Thank you for the insight on the idler pulley being different sized... which one is the idler, the one near the alternator or the one that is adjustable..?
  • AlswaggAlswagg Member Posts: 2,983 ✭✭✭✭✭
    The non adjustable smooth pulley 
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